Got questions? We'll answer!
Contact us in any way that's convenient, and we'll get back to you :)
Abuse e-mail
If you discover that attacks are coming from our servers — let us know!
abuse@koara.games
The best way — via Discord
FAQ?
What?
Before you can blink three times. The server is created instantly after ordering, and setup takes another minute or two. So you can play about five minutes after registering, including payment time.
Yes, you can upgrade your plan via support. We know your project will be great and one day will grow a lot — and we're right here, ready and chill.
If you ask nicely, we'll give you a 48-hour trial. But you don't have to wait for support — pay right away: we guarantee a refund within three days of purchase. By the way, we often give away bonus-balance codes :)
All of them. Modded, unmodded, plugin-based, vanilla. From 1.2.5 to the latest. You can reinstall via the handy panel, so relax and enjoy your favorite survival world with friends.
Files up to 100 MB can be uploaded via the control panel's web interface; for larger files there's SFTP. Some maps and plugins, by the way, can be installed via search in the web interface.
Yes, we have a dedicated Discord channel where you can ask other people and admins for help. We'll help, advise, and all that.